Build Better.
Automate Smarter.

1. Introduction

These Terms of Service govern the provision of software development, consulting, automation, artificial intelligence, digital marketing, and related digital services provided by CASTIVA ("we," "us," "our") to clients ("you," "Client"). By engaging our services, you agree to these Terms. These Terms do not constitute legal advice.

2. Services

CASTIVA provides custom software development, web development, AI solutions, business automation, digital marketing, technology consulting, and maintenance and support services. The specific services provided are agreed in a project proposal, statement of work, or written agreement prior to commencement.

3. Project Scope

All projects commence with an agreed scope of work. Services are delivered based on the defined requirements. Any changes to scope, requirements, or deliverables after work has commenced may result in revised pricing, timelines, or both. Scope changes must be agreed in writing before additional work is performed.

4. Quotes and Pricing

All quotes are estimates based on information provided at the time of enquiry. Final pricing is confirmed in a written proposal or agreement before work begins. Any indicative or starting prices published on our website do not constitute a binding offer. Final pricing depends on scope, complexity, integrations, timeline, and deliverables.

5. Payment Terms

Payment terms are specified in each project agreement. Typically, a deposit is required before work commences, with remaining payments tied to milestones or project completion. Invoices are due within the timeframe stated on each invoice. Late payments may result in work being paused until payment is received.

6. Client Responsibilities

The Client is responsible for providing accurate and complete information, timely feedback and approvals, and access to required systems, assets, or third-party accounts as needed. Delays caused by the Client may impact project timelines and could result in additional costs.

7. Revisions and Changes

The number of revisions included is specified in each project agreement. Revisions outside the agreed scope may be charged at our standard rate. Significant changes to requirements that require redesign or redevelopment will be quoted separately.

8. Delivery

We will endeavour to deliver work within agreed timelines. Timelines are estimates and may be affected by project complexity, client responsiveness, third-party dependencies, or circumstances outside our control. We will communicate any significant delays promptly.

9. Intellectual Property

Upon receipt of full payment, intellectual property for custom deliverables created specifically for the Client is assigned to the Client, unless otherwise specified in the project agreement. We retain the right to use open-source components, frameworks, and methodologies. We may reference the project in our portfolio unless the Client requests confidentiality in writing.

10. Third-Party Services

Some projects may require third-party services, platforms, APIs, or software licences. These are subject to their own terms and pricing. We are not responsible for changes, outages, or pricing changes made by third-party providers. Third-party costs are the Client's responsibility unless explicitly included in the project agreement.

11. Confidentiality

Both parties agree to keep the other's confidential information private. This includes business information, technical specifications, pricing, and project details. This obligation survives the end of the engagement.

12. Maintenance and Support

Post-delivery maintenance and support are not included unless explicitly agreed. Ongoing support, updates, and maintenance can be arranged under a separate support agreement at agreed rates.

13. Cancellation

Either party may cancel an engagement with written notice. If the Client cancels after work has commenced, payment is due for all work completed to the date of cancellation. See our Refund Policy for further details.

14. Refunds

Refunds are governed by our Refund Policy. We do not offer automatic refunds for digital services delivered. Refund eligibility depends on the circumstances, stage of work, and whether deliverables have been provided.

15. Limitation of Liability

To the maximum extent permitted by applicable law, CASTIVA's total liability to the Client shall not exceed the fees paid by the Client for the relevant project. We are not liable for indirect, consequential, incidental, or special damages, loss of profit, loss of data, or business interruption.

16. Disclaimer

Services are provided "as is." We make no guarantees regarding specific business outcomes, revenue, traffic, rankings, or performance metrics. Digital marketing and AI results depend on many external factors outside our control.

17. Termination

We reserve the right to terminate an engagement if the Client breaches these Terms, engages in unlawful activity, or fails to make required payments. Payment for all completed work remains due upon termination.

18. Governing Law

These Terms are governed by applicable law. Any disputes will be handled through good-faith discussion. If a resolution cannot be reached, disputes may be referred to appropriate legal proceedings.

19. Contact

For questions about these Terms, contact us at: support@castiva.store

1. Overview

CASTIVA provides digital services including custom software development, consulting, AI solutions, automation, web development, digital marketing, and maintenance. Due to the nature of digital services, refunds are handled on a case-by-case basis. This policy describes the conditions under which refunds or cancellations may apply.

2. Consulting Services

Consulting sessions that have been delivered (including calls, strategy sessions, audits, and advisory work) are non-refundable. If a session is cancelled by the Client with at least 48 hours' written notice prior to the scheduled time, a refund or rescheduling may be offered at our discretion. No-shows are non-refundable.

3. Fixed-Scope Projects

For fixed-scope projects, deposits paid prior to commencement are non-refundable. Payments made for completed milestones or deliverables are non-refundable. If work is cancelled before a milestone is completed, we will assess any applicable partial credit at our discretion based on work completed.

4. Custom Development

Custom development work involves significant invested time and resources. Once custom development work has commenced, payments for completed work are non-refundable. Disputes about quality or deliverables should be raised during the agreed revision period and will be addressed through our revision and dispute resolution process.

5. Digital Deliverables

Once a digital deliverable (such as completed code, design files, documentation, or reports) has been provided to the Client, that payment is non-refundable. If you believe a deliverable does not meet the agreed specification, please raise this within the agreed feedback period.

6. Monthly Support or Maintenance

Monthly support or maintenance agreements may be cancelled with written notice before the next billing period. Cancellations mid-period are not eligible for a pro-rated refund of the current period. Cancellations take effect at the end of the current billing period.

7. Digital Marketing Services

Digital marketing services are non-refundable once a campaign has been activated or strategy work has been delivered. Advertising spend paid to third-party platforms (such as Google or Meta) is non-refundable once spent. CASTIVA does not guarantee specific marketing outcomes, results, or ROI.

8. Cancellation Before Work Begins

If a project is cancelled before any work has commenced and before resources have been allocated, a refund of any deposit may be considered at our discretion. Cancellations must be made in writing. Administrative or processing fees may apply.

9. Cancellation After Work Begins

If the Client cancels after work has commenced, payment is due for all work completed to the cancellation date. The deposit is non-refundable. Any remaining balance for completed work will be invoiced and is due within the standard payment period.

10. Completed Work

Work that has been fully delivered and accepted is not eligible for a refund. If you have concerns about completed work, please contact us to discuss resolution options.

11. Third-Party Expenses

Third-party costs incurred on the Client's behalf (domain registrations, hosting, software licences, API costs, or advertising spend) are non-refundable once incurred. These costs will be disclosed and approved by the Client before purchase where possible.

12. Client Delays

If a project is delayed due to the Client failing to provide required information, approvals, feedback, or access, no refund will be provided for time already spent. Extended inactivity (30 or more consecutive days without Client communication) may result in the project being closed with all payments retained.

13. Refund Request Procedure

To request a refund, please:

1. Contact us in writing at support@castiva.store
2. Include your project reference, the reason for the request, and any supporting information
3. We will acknowledge your request within 3 business days
4. We will review and respond with a decision within 10 business days
5. If a refund is approved, it will be processed within 14 business days via the original payment method

14. Contact

For refund or cancellation enquiries, contact us at: support@castiva.store